Privacy Policy

Effective Date: June 2025  Last Revised: June 2025     Due for Review: June 2026

Business Name: The English School Online
Contact: [email protected]

1. Our Commitment to Your Privacy

At The English School Online, we are fully committed to safeguarding your personal information and privacy. We follow GDPR and UK data protection laws. Your data is only stored and used for the purposes of delivering our educational services or when you opt in to receive updates from us.

We regularly review our privacy practices to ensure compliance with the eight data protection principles. By using our website or services, you agree to the collection and use of your information as outlined in this policy.

2. Information We Collect

a) Information You Provide to Us:

• When registering for courses or private tutoring.

• When contacting us via forms or email.

• When submitting application forms for tailored learning programs (e.g. professional or exam-based courses).

• When purchasing course materials.

• Proof of identity, if required by an awarding body or for certificate verification.

b) Information We Collect Automatically:

• Website usage data (traffic, page visits, IP address).

• Communication preferences.

• Cookies and browsing data (see “Cookies” section below).

3. How We Use Your Information

We use your personal data only for purposes directly relevant to your interaction with The English School Online, including:

• To respond to inquiries or process enrolments.

• To deliver personalised course content and tutoring.

• To register you with relevant exam bodies or certificate providers.

• To send you updates on your course progress.

• To issue your course completion certificates.

• To share information on new or related services you may be interested in.

• To improve our website and student experience.

We will never sell or share your information with third parties for marketing purposes.

4. Storing & Securing Your Data

• Data is stored securely on encrypted cloud services compliant with GDPR standards.

• Personal data is retained only for as long as necessary—typically for the duration of your studies and for legal or academic verification purposes.

• Once no longer needed, you can request your data to be securely deleted from all devices, platforms, and backups.

Despite security efforts, we cannot guarantee the complete safety of data sent over the internet and recommend caution when sharing sensitive information online.

5. Disclosure of Information

We will only disclose your data:

• When required by law.

• To awarding bodies for exam registration and certification.

• In the case of fraud prevention or legal enforcement.

6. Cookies Policy

Cookies help us understand how our website is used and how we can improve it. These may include:

• Site traffic analytics.

• User preferences and session data.

Cookies do not identify you personally. You can disable them in your browser settings if preferred.

7. Third-Party Links

Our courses or website may include links to third-party tools or resources (e.g. payment gateways, exam bodies). We do not control these external sites and advise you to read their privacy policies before sharing data with them.

8. Your Rights

Under GDPR, you have the right to:

• Request access to your data.

• Ask for corrections to inaccuracies.

• Request deletion of your data.

• Withdraw consent to receive communications.

For any of the above, please email us at [email protected].

Diversity & Equal Opportunities Policy

The English School Online promotes equality and inclusive education for all learners. We provide fair access to our courses, regardless of:

• Gender, age, ethnicity, nationality

• Disability or special educational needs

• Religion, sexual orientation, or marital status

We are committed to:

• Providing reasonable accommodations where needed (e.g. extended deadlines).

• Preventing discrimination or harassment in any form.

• Enforcing disciplinary procedures where discrimination or unfair treatment is reported.

If you feel you’ve been treated unfairly, please contact our team immediately. All concerns will be handled confidentially.

Health & Safety Policy (For Online Learning)

Although our courses are online, your health and comfort while studying is a priority. We advise all learners to:

• Use ergonomic seating and screen setups.

• Take short breaks every 40–45 minutes to reduce strain.

• Avoid lying down during live classes.

• Study in a quiet, well-lit space free from distractions.

Recommended Setup:

• Adjustable screen and chair at eye level

• Anti-glare screens and readable fonts

• Quiet environment for concentration

• Adequate lighting and temperature

Long Sessions:

For sessions longer than 90 minutes, scheduled breaks will be included. You are also encouraged to take regular breaks during self-study time.

Contact Us

For questions about this policy or any data-related matter:
📧 [email protected]